Online Community Engagement Software

Community Satisfaction Survey 2019

Project Overview

This project is now complete.

Tablelands Regional Council recently conducted a survey to ascertain the community’s perceptions on the services it provides, the importance of services and their satisfaction with current service provision.

“The results of the survey provide a measurement in time that we can use as a benchmark for further surveys,” said Mayor Joe Paronella.

“They will also inform current and future service provision, continuous improvement and our strategic direction.

“We gathered data from the community between 20 September and 13 October 2019 using an online survey and face-to-face interviews, and a total of 668 residents provided feedback.

“The demographic information ensured we had good representation from across the region.

“The results are not unexpected and, unsurprisingly, the high-priority services are:

  • roads and drainage
  • water services
  • rubbish, waste collection and recycling
  • sewerage services
  • parks, reserves and playgrounds
  • emergency management and community resilience
  • community facilities
  • town planning and development assessments
  • natural resource management
  • economic development.

“Areas that have higher levels of dissatisfaction include roads and drainage, water services, community facilities and town planning and development assessments, which, we are pleased, mirror where we are focusing much of our time and resources to improve.

“With roads, we have just endorsed a Transport Strategy that will ensure the investment in TRC-controlled roads is fit for purpose, and prioritised based on road criticality and condition at the lowest whole-of-life cost.

“We are bound to reap the benefits of this strategy as it is actioned over the coming months and years.

“Our Water Business Strategy is on target for completion early next year, and $8.3M in water infrastructure investment is occurring this financial year in line with the Water Quality Improvement Plan.

“Reimaging community facilities engagement has highlighted the community’s desire for multi-purpose facilities that meet current and future need, and the recently-adopted Community Facilities Strategy outlines the long-term approach to providing improved facilities across the region.

“In the development space, fees and charges have been reduced, we’ve improved online services, a free pre-lodgement advice service is available, and investment incentives are being considered to entice appropriate development.

“I am confident we are striving to improve services in the areas the community is most keen for us to work in, and I look forward to seeing both short and long-term gains,” he said.